How to reach us by phone
Call during business hours for an immediate answer about portable toilet rental, dumpster sizes, or placement. We handle questions about septic tank pumping cost and restroom trailer rental the same way. If you need to know how many units you require under OSHA 1926.51(c)(1), which specifies 1 toilet facility for 20 workers or fewer, we can walk through your crew size and site layout in minutes. For emergencies after hours, text your address and we'll call back fast. Weekend and holiday callbacks take longer but we cover those too.
How to reach us by email
Send photos of your site if placement or access is tricky. Email helps when you're comparing roll-off dumpster rental prices across a few days or booking temporary fence rental far in advance. We also use email to send quotes, confirmations and receipts. Response time is the same business day unless you write after 5 p.m. Local customers in Toms River often email to ask about ADA accessible porta potty specs like the 32 inch minimum clear door opening width that meets ADA Standards section 404.2.3. That detail matters for site planning before we even deliver.
What to tell us when you call or write
Have your project dates ready: start date, end date, and whether you need weekends. Tell us your location in Toms River or the surrounding area, we service Berkeley 7.7 miles south, Manchester 14.2 miles west, and Howell 14.9 miles north. If you're ordering a storage container rental, mention ground conditions and whether the site has mature trees. For handwashing station rental, describe what kind of work happens there, because requirements differ if employees are applying paints, coatings, herbicides or insecticides under OSHA 1926.51(f)(1). Site photos help but aren't required.
Why do you ask about ground conditions?
A standard porta potty sits about 44 by 48 inches on the ground and weighs more when full. Soft, muddy or sloped terrain means we may recommend blocking or positioning differently. Photos help us judge that, but we also work blind if you describe what you see, mud, gravel, asphalt, concrete. Level ground matters most.
Can I change my delivery or pickup date?
Yes. Call or email at least 3 business days ahead if you can. Rush changes cost more but we handle them. For events like wedding restroom rental or festival restroom rental, confirmations lock 2 weeks out unless weather forces a reschedule. Non-event rentals have more flexibility.
What if I need a different unit than what I ordered?
Tell us as soon as you know. If you ordered a standard unit but need a deluxe flushable porta potty or want to add a grease trap pumping service, we swap it in. A site that changes size mid-project is normal, we adjust the invoice and deliver the right unit.
How do I pay?
Invoice after delivery is standard. We also accept payment by phone or email before delivery if you prefer. For monthly porta potty rental or long-term contracts, we bill at the start of each month. Ask about net-30 terms for repeat customers.
What happens if my unit gets damaged?
Report damage the same day by phone. For standard wear and tear, it's covered. If the damage happened because of misuse or unauthorized cleaning inside, we discuss that call. Document it with photos if you can and send them over email.
Next step
Get a delivery date
Tell us the address, the dates and the headcount. We size the order and confirm the route.